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Support individuals, families and communities to achieve their potential

Support individuals, families and communities to achieve their potential


Working with partners to provide innovative, high quality, flexible services which meet the needs of customers and our corporate clients

Targets for 2017-18
Continue to develop Employment Services to mitigate the impact of Welfare Reform and increase ability of tenants to pay their rent Increase number of tenants identified by WFCH impacted by Welfare Reform and / or referred to Vestia to engage with employment services
Successfully manage and deliver Lottery / ESF Building Better Opportunities contracts Building Better Opportunities Programmes are contract compliant and achieving targets
Key Performance Indicator (KPI) Target
Number of TCHG households engaging with Employment Services 125
Of those engaging progress into employment 30%
Support WFCH Welfare Group to develop and implement a referral framework to measure and monitor the impact of tenancy support interventions Framework in place, producing data to inform WFCH of impact of interventions; and contributing to housing management services design

The Community Housing Group and subsidiary companies share the same strategic goals and have adopted a Group Mission, Vision & Value statement. This business plan demonstrates how we will achieve our goals and targets.