Skip to main content

Vestia has achieved the Customer Service Excellence standard for the quality of our customer services and the prestigious Investor in People.

Accreditations

Vestia has secured directly or as part of TCHG a number of professional accreditations including

  • Matrix
  • International Standards Organisation (ISO) – ISO 9001
  • Investors in People (Gold)
  • Investors in Excellence

Matrix is a quality standard for organisations to assess and measure their advice and support services, which ultimately supports individuals in their choice of career, learning, work and life goals. Matrix is a recognised standard by the Department of Innovation for Business and Skills.

ISO is the world's largest standards organisation which enables businesses to develop and deliver services that meet a required benchmark around the world. They provide a guarantee to customers that they will receive quality, safety and reliability.

Our quality management starts with policies and procedures through to workforce learning and development and the induction of our employees. Staff are proud to work for Vestia, our brand and our track record of helping those in need.

As part of the Community Housing Group, Vestia has achieved the Customer Service Excellence standard for the quality of our customer services and the prestigious Investor in People Gold Standard for our commitment to employee development and training.