Ensure the strength, stability and sustainability of our business
Keeping our business processes under review in order to ensure delivery of quality services, achieve value for money and communicate effectively.
|Targets for 2017-18|
|Vestia Group Training to work with HR and Corporate Services to re-define our service offer and develop joined up delivery processes to meet the changing needs of the Group||Develop our role as a Business Partner Introduce key account management and increase customer satisfaction|
|Ensure delivery of the right training, at the right time to our workforce, that translates to: improving our business processes; generate efficiencies and improve the quality of our services.||Review and update skills matrices for all subsidiaries that identify Core training needs|
|TCHG Apprenticeship Programme||Broaden apprenticeship frameworks (including number of higher apprenticeships) available throughout TCHG|
|Link recruitment with predicted skill gaps and succession planning||Working in partnership with TCHG HR, develop and implement a Talent Management Programme across the Group. Ensure the services from providers of apprenticeship frameworks is quality provision (success rates above national average) and provides value for money|
|Key Performance Indicator (KPI)||Target|
|Number of apprentices employed by TCHG||5% of workforce
Link apprentice opportunities identified through skill gaps/succession planning/talent management programme
80% Apprentices complete programme
Of those 90% complete within standard time period of the framework
|Implement new UK Government Funding model - Apprentice Levy framework across the Group||Framework in place; TCHG maximising recovery of their Apprentice Levy cost|
The Community Housing Group and subsidiary companies share the same strategic goals and have adopted a Group Mission, Vision & Value statement. This business plan demonstrates how we will achieve our goals and targets.